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Privacy Policy

Last Updated: October 2025
Holistic Therapies with Paula Kemp
Website: www.paulakemptherapies.co.uk

1. Introduction

Your privacy matters to me. At Holistic Therapies with Paula Kemp, I’m committed to protecting your personal information and being transparent about how it’s used. This policy explains what data I collect, how it’s used, and your rights under UK and EU privacy laws, including the General Data Protection Regulation (GDPR) and the ePrivacy Directive.

By using this website, you agree to the terms described below.

2. Who I Am

I’m Paula Kemp, a holistic therapist based in Walton-on-Thames, Surrey.


If you have any questions about this policy or how your data is handled, you can contact me at:
📧 paula@paulakemptherapies.co.uk

3. What Information I Collect

I only collect the information I need to provide you with a professional, personalised service.

This may include:

  • Contact details (name, email address, phone number) when you complete a contact form, sign up to my newsletter, or book a treatment.

  • Booking details (type of treatment, preferred date, medical information if relevant to your treatment and only with your consent).

  • Technical information from your use of the website, such as cookies, your IP address, browser type, and device information.

  • Analytics data through tools like Google Analytics, which help me understand how visitors use my website so I can improve it.

4. How I Use Your Information

I use your personal information to:

  • Respond to your messages and enquiries.

  • Manage and confirm your bookings or appointments.

  • Send you updates, wellness tips, or newsletters (only if you’ve subscribed).

  • Improve website performance and user experience.

  • Comply with legal and professional obligations.

I never sell or share your personal information with third parties for marketing purposes.

5. Cookies and Tracking Technologies

This website uses cookies and similar technologies to function properly, improve performance, and personalise your experience.

What are cookies?

Cookies are small text files stored on your device when you visit a website. Some are essential (to make the website work), while others are optional and used for analytics or advertising.

How I use cookies

  • Essential cookies – to help the website work properly (e.g. remembering form inputs).

  • Analytics cookies (Google Analytics) – to understand how the website is used and improve it.

  • Advertising cookies (Google Ads, if applicable) – may be used for personalised or non-personalised advertising if consent is given.

You’ll see a cookie banner when you first visit the site. This allows you to accept or reject non-essential cookies.

You can change or withdraw your consent at any time by clicking ‘Manage Cookie Preferences’ at the bottom of the page.

Learn more about how Google uses information from sites that use its services here:
🔗 https://business.safety.google/adscookies 🔗 https://business.safety.google/privacy/

6. Legal Basis for Processing

Under data protection law, I must have a valid reason (known as a lawful basis) for using your personal data.
These are:

  • Consent – when you’ve given permission (e.g. subscribing to emails or accepting cookies).

  • Contract – when data is needed to provide a service you’ve requested (e.g. booking an appointment).

  • Legal obligation – to comply with tax, insurance, or record-keeping laws.

  • Legitimate interests – for improving the website, marketing similar services, and maintaining client relationships (only when your rights aren’t overridden).

7. Data Sharing

I may share your personal information with:

  • Service providers who help run the website (e.g. website host, email provider, analytics tools like Google).

  • Regulated bodies or insurers if required by law or professional standards.

Each of these providers is required to comply with GDPR and keep your information secure.

8. How I Protect Your Data

Your personal data is stored securely and only kept for as long as necessary to fulfil the purpose it was collected for (e.g. legal record-keeping for client notes, typically up to 7 years).
I use secure, encrypted systems and password-protected devices.

9. Your Rights

You have the following rights regarding your personal data:

  • The right to access and request a copy of your information.

  • The right to correct inaccurate or incomplete information.

  • The right to withdraw consent (for example, to unsubscribe from marketing emails or revoke cookie consent).

  • The right to request erasure (“to be forgotten”).

  • The right to restrict or object to certain types of processing.

  • The right to data portability (to move or copy your data).

To exercise any of these rights, contact me at paula@paulakemptherapies.co.uk.

If you’re not satisfied with how your data is handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Links to Other Websites

My website may contain links to external sites (for example, blog articles, resources, or social media). Once you leave my site, I’m not responsible for how those sites handle your data, so please review their privacy policies too.

11. Updates to This Policy

I may update this Privacy Policy occasionally to reflect changes in the law or how I operate. The latest version will always be available on this page and will show the “Last Updated” date at the top.

12. Contact

If you have any questions about this Privacy Policy or how your data is used, please contact:
📧 paula@paulakemptherapies.co.uk

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